If a customer buys the wrong item and it is in 100% resale condition the item may be returned, freight prepaid, to Matala USA for a Credit Memo, less a 15% restock fee, which will be issued to the original dealer who sold the item.
A Return Authorization Number, RA#, must be issued prior to returning the item to Matala USA. The customer must contact the orignal dealer for the RA #.
Once the customer receives the RA#, the item must be packaged properly in order to prevent shipping damage to us. Write the RA# on the outside of the shipping box. Return shipping fees are the responsibility of the customer.
Any return shipping damages will be the responsibility of the customer.
The customer may then return the item to:
Matala USA 23112 Alcalde Dr #C, Laguna Hills, CA. 92653
If the item is received in 100% resale condition and Matala USA deems it acceptable to resell, a Credit Memo less a 15% restock fee will be issued to the original dealer. Original shipping charges are not reimbursed. Although the customer may have received "free shipping", there are shipping costs incurred by the dealer who sold it. The customer must seek reimbursement from the original dealer. Return shipping charges and the 15% restock fee are not reimbursible.